We introduced a series of technological projects being particularly useful in managing situations that impose the distance between people, by always focusing on one goal: to be as closer as possible to out partners. For many years, our website has offered a series of 24-hour services such as the access to the technical documentation on the Onlineservice platform, through a dedicated account, which gives our customers the opportunity to both view the specific documentation of his machine and access to the spare parts catalogue. It allows to guarantee immediate support in case of technical problems, breakages and wearing issues. In order to solve the difficulties arising from the existing hindrances to the movement of both people and goods during spring 2020, we have also activated an extraordinary on-site repair service. Thanks to this service, the customers can send the machine parts to our Pianoro headquarters where they are repaired and sent back to them.
