I can report that safe guarding and de-risking measures still enable us to have assembly staff working to produce machines, our stores are dispatching spare parts to your sites and our service teams are attending site as customers require or allow. Indeed we have benefitted by some company volunteers going into our offices to assist in our stores and dispatch operations such that we can continue to provide you with optimum support.
The total Ishida organisation take our role as an essential provider of services to the food industry very seriously.
We appreciate the loyal support of our supply partners as they continue to ensure supply even when they have their own issues dealing with this crisis. This week we had the good news that several had re-opened from temporary shutdown to assist us all in this time of need.
Our overseas offices are applying the shutdown restrictions as directed by the government in each country. How onerous these are varies from country to country, but service support capability ranges from 100% to 71%. Should there be an issue in attending your site, we seek to utilise remote tools to assist.
We thank you for your continued business, you can be assured we are focusing on providing the very best support possible.
Should you have any additional questions, please do not hesitate to get in touch with your current contact at Ishida Europe or alternatively email us at info@ishidaeurope.com.
Dave Tiso, Managing Director
Ishida Europe ltd
