altendorf, 04.11.2014 loesch verpackungstechnik from altendorf near bamberg is known throughout the global confectionery industry for its innovative and robust endtoend solutions. the subsidiary of the piepenbrock group has now added a further dimension to its customercentric service expertise with a new test center and enlarged office premises.customers of plant and machinery companies expect premium products and innovative service solutions. these are the findings of a recent study entitled &ldquoevolution of service&rdquo, in which roland berger strategy consultants polled 30 companies in germany, austria and switzerland on the service component of their businesses. &ldquoplant and machinery companies should therefore expand their service solutions in the future,&rdquo says berger partner philipp angehrn. &ldquothis chiefly concerns services to increase the performance of existing installed machinery and consulting services.&rdquo the results of the study conducted by roland berger strategy consultants accord with the realworld experience to which the management of loesch verpackungstechnik can attest. &ldquoas a leading global supplier of special purpose machinery, we always have our customers in mind when developing and manufacturing packaging machines and systems. this ensures we can ideally satisfy their particular needs,&rdquo says olaf piepenbrock, managing partner at piepenbrock group. &ldquowe inspire our customers with technical innovations and our advanced, customercentric service solutions.&ldquo their key elements include the longstanding &lsquofive&rsquo service program, our global network of service facilities and the test center inaugurated directly adjacent to the production halls in 2014.loeschpack test center in altendorfin the spring of 2013, loeschpack laid the foundations for the construction of the test center in altendorf. &ldquowithin a period of over one year, we built a multifunctional facility next to the production halls,&rdquo says andreas graf, managing director of loeschpack. with expanded premises for research and development, the management is setting a clear course for the future and showing strong commitment to the location. design and planning, project management and engineering can all be carried out under ideal working conditions in the new building. the test center is home to training rooms equipped with stateoftheart media equipment, where product presentations and service training sessions are held. this makes it possible for loeschpack to guarantee knowledge transfer at all levels, internally and externally, and instil life into the continuous improvement process. &ldquoour videoconferencing center allows us to communicate with our customers and their employees at any time from our test center and thus develop custom solutions to points of detail,&rdquo says graf.packaging machines and systems in actual operationthe test center also features an exhibition hall in which customers can test packaging machines under production conditions. graf &ldquowe offer modern technology and quality, live and in real time, practically within our research and development environment.&rdquo visitors can experience the packaging machines and systems in live operation and customers can perform practical tests with their own products. &ldquowe create samples and carry out test runs with original materials &ndash also in customer formats. the generated data is used to analyze the costeffectiveness and feasibility of our customers&rsquo highly specific projects,&rdquo graf is delighted to report. customers have also indicated a high level of satisfaction, as the test center offers an outstanding forum in which to train employees on loeschpack packaging machines away from the concerns of daytoday business.products in live processesthe test center further offers a wide range of tangible advantages. for example, product machinability testing minimizes risks in the production process while enabling meaningful performance tests. &ldquoour experienced development teams support our customers at the test center with optimized packaging materials, on packaging tests and in the design of innovative packaging solutions,&rdquo explains christoph krombholz, marketing manager at loeschpack, during a tour of the new building. alongside the production of sample packaging, working models can be manufactured for a realistic look and feel and used as the basis for marketing decisions. it is even possible to produce small batches for customer studies and market tests.multifunctional spaces for eventsthe new canteen in the test center is a highlight in its own right. &ldquothe multifunctional spaces in the canteen area are designed for both everyday use and special occasions. fitted out with modern technology, the canteen is an ideal place for presentations, receptions and other events,&rdquo says krombholz, pointing out a number of practical features. andreas graf &ldquoworking together with our customers ideally squares with our corporate philosophy of &lsquo> packaging your ideas ...&rsquo&rdquoproduct portfolio> system solutions tailored to applications> feeding systems> robotic pick and place systems> trayloading systems> roll and stick wrapping machines> fold wrapping machines> carton erecting and filling machines> complete packaging linesdiscover more about loeschpack athttpwww.loeschpack.com5.073 characters incl. 732 words captionslp314001.jpg loeschpack logolp314002.jpg loeschpack test centerlp314003.jpg loeschpack headquarters in altendorf
